If your Dyson V11 vacuum is running but the Torque Drive cleaner head isn’t spinning, it can be frustrating — especially when you’re trying to clean up pet hair or ground-in dirt. The good news is that this issue is typically caused by simple blockages, a safety cutoff, or wear and tear, all of which are easily fixable or replaceable.
In this guide, you’ll learn the common reasons your Dyson V11 Torque Drive head stops spinning, how to troubleshoot it, and when it’s time to replace the cleaner head with a compatible motorhead.
Quick Checks to Try First
- Is the vacuum tilted and trigger pressed? The brush bar will only spin when the vacuum is angled back and powered on. It won’t spin upright.
- Check for debris or hair wrapped around the brush bar: Use a coin to open the end cap and slide out the brush for cleaning.
- Disconnect and reconnect the cleaner head: Remove the Torque Drive head, clean the electrical contacts, and reattach securely.
- Test suction without the head: If suction is strong but the brush still doesn’t move, the issue is isolated to the cleaner head.
- Let it cool down: Overheating from extended use can trigger a thermal cutoff. Wait 10 minutes and try again.
Why the V11 Torque Head Might Stop Spinning
- Obstruction: Hair or string wrapped around the roller or axles can prevent rotation and trip the cutoff sensor.
- Internal motor failure: The brush bar is driven by a small motor inside the head. If that fails, the bar won’t spin even with full suction.
- Loose connection: The wand or cleaner head may not be fully clicked in, preventing power flow.
- Electrical contact corrosion: Dust or moisture can interfere with the electrical pins inside the wand or head.
- Worn out gear mechanism: Over time, the internal gear that spins the brush may wear down or break.
How to Reset the V11 Torque Head
Try this quick reset to get the motorhead spinning again:
- Turn off the vacuum and remove the cleaner head
- Inspect the brush bar for hair or blockages
- Let the vacuum rest for 10 minutes to cool
- Reattach the cleaner head firmly until it clicks
- Power on the vacuum, tilt it back, and press the trigger
When to Replace the Torque Drive Cleaner Head
If your V11 cleaner head still won’t spin after cleaning and resetting, it likely needs to be replaced. Signs include:
- Clicking or grinding sounds from the cleaner head
- No movement from the brush bar, even after full charge
- Burning smell or brush bar stuck in place
- Corroded or damaged connection pins
Top Dyson V11 Torque Head Replacements
Official Dyson V11 Torque Drive Cleaner Head
Best For: Users who want OEM performance and full compatibility
- Pros: Original Dyson part, self-adjusting suction, anti-tangle design
- Cons: Higher price point than aftermarket options
Compatible High Torque Cleaner Head for Dyson V11
Best For: Budget-minded users looking for a reliable alternative
- Pros: Affordable, strong performance, compatible with V11 models
- Cons: Slightly louder than OEM
Dyson Fluffy Soft Roller Head for V11
Best For: Homes with mostly hard floors
- Pros: Ultra-gentle, quiet, lightweight
- Cons: Not suitable for thick carpet
Comparison Table – V11 Cleaner Head Replacements
| Model | Best Use | Compatible With | Buy Link |
|---|---|---|---|
| OEM Torque Drive Head | All-floor cleaning | V11 | Check Price |
| Compatible Torque Head | Budget replacement | V11, V10 | Check Price |
| Fluffy Soft Roller | Hard floors only | V11, V10 | Check Price |
Frequently Asked Questions
Q: Does the Dyson V11 Torque head spin on hard floors?
A: Yes, it spins on all surfaces, including hard floors. If it’s not spinning, it’s likely due to a blockage, loose connection, or internal fault.
Q: Can I fix a non-spinning cleaner head myself?
A: You can remove debris, reset the system, and check connections, but if the motor inside the head fails, it’s usually best to replace the unit.
Q: Are third-party cleaner heads safe to use?
A: Many third-party heads are compatible and safe, but always ensure voltage and connector match Dyson V11 specs to avoid performance issues.
Q: How long does a Dyson cleaner head last?
A: With regular use and maintenance, they typically last 2–4 years. Heavy pet hair, long carpet, or frequent tangles may reduce lifespan.
Conclusion & Call to Action
When your Dyson V11 Torque Drive head stops spinning, don’t assume the vacuum is broken. Most issues are fixable — and if the head itself has worn out, replacing it is quick and easy. Whether you go for an official Dyson replacement or a compatible model, restoring brush bar function will bring your vacuum back to full cleaning power.
Click one of the links above to find the right cleaner head and get your V11 back to peak performance today.
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